TERMS & CONDITIONS
By placing an order with us you agree to be bound by the terms and conditions below. Please read these through before purchasing.
PAYMENT & SECURITY
We accept all major credit cards, debit cards and PayPal. All prices shown are inclusive of UK VAT and will be charged in British Pounds (GBP) at the checkout.
All transactions are processed either by PayPal or Shopify Payments, a fast and secure payment gateway.
We take online security very seriously. Our store is hosted by Shopify Inc. and is certified Level 1 PCI DSS compliant.
For deliveries outside the EU, we are not responsible for the import charges or taxes which may incur within your country. If you are unsure about whether these charges will apply, please contact your local customs or tax authorities.
CANCELLING AN ORDER - URBAN GILT
There may be some occurrences where we need to cancel an order. Examples are when the transaction is suspected of fraudulent activity or if we feel the quality of a certain item is not suitable. In this instance, we reserve the right to cancel the order or offer a replacement.
CANCELLING AN ORDER - CUSTOMER
If you decide to cancel an order, please let us know as quickly as possible. As long as the order hasn’t been dispatched, we’ll stop the order and refund you. If the order has already been shipped, please accept the item and then return it to us via the usual method and timeframe - please click here for details.
Exchanges are also possible. Please click here for full details of our exchange policy.
If you have any questions about the terms and conditions, please contact us at firstname.lastname@example.org.
Last updated 28th April 2016