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We happily accept returns.

Please email us within 14 days of delivery at support@urbangilt.com with your order number, which will be in the format GX-xxxx-10xx.

Ensure items are returned to the address below within 30 calendar days of delivery.

Once processed your refund will be confirmed by email.

Please note:
  • Buyers are responsible for return postage costs.
  • The item must be in its original condition for a full refund.
  • If an item has been discounted we are unable to offer credit.
  • If returning items from outside the UK, clearly label the parcel as a "RETURNS SHIPMENT" otherwise UK import charges will apply & be deducted from the refund.

Returns address

Studio 64
Whitemantle Court
Commercial Block D
29 Rookwood Way
E3 2XT
United Kingdom