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PRIVACY POLICY


At Urban Gilt, we are 100% committed to protecting the privacy & security of our customers & website visitors.

The Urban Gilt team members are customers of other online sites themselves, so we totally appreciate and respect how important privacy is. This Privacy Policy is intended to outline how any personal data collected from you will be protected, used, stored and processed by us to communicate with you and deliver you excellent service.

If you have any questions about how we protect your privacy, you can email us at support@urbangilt.com or contact us here.

Please select from the different sections of this Privacy Policy to understand our practices, your rights and our promise to safeguard your information:

  1. ABOUT URBAN GILT
  2. WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU & HOW?
  3. WHY DO WE USE YOUR DATA?
  4. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
  5. MARKETING NEWSLETTERS & KEEPING IN TOUCH WITH YOU
  6. HOW DO WE STORE & PROTECT YOUR DATA?
  7. WHO WILL WE SHARE YOUR PERSONAL DATA WITH?
  8. THIRD PARTY WEBSITES & THEIR OWN POLICIES
  9. WHY DO WE RETAIN YOUR DATA & HOW YOU CAN ACCESS IT?
  10. WHAT ARE YOUR RIGHTS?
  11. HOW YOU CAN PROTECT YOUR CHILD’S INFORMATION
  12. WHAT ARE COOKIES & WHY DO WE USE THEM?
  13. MAKING CHANGES TO THIS POLICY
  14. CONTACT US

     

    1. ABOUT URBAN GILT


    Urban Gilt Limited is located at the following address: 2nd Floor, Main Yard Studios, 90 Wallis Road, London, E9 5LN, United Kingdom (Company Registered Number: 08395390). 
    Urban Gilt Limited is the data controller, the company responsible for your privacy.

    This Privacy Policy does not apply to websites that you may be able to access via links on the website and/or activities offered by third parties. Please ensure you review any relevant policies on any third-party websites before proceeding. Urban Gilt is not responsible for the collection or use of your personal information from these third-party websites.

     

    2. WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU & HOW?


    We collect and process the following types of information about you:

    The personal information you give us may include your first name & surname, title, gender, email address, phone number, delivery address, billing address, and any other information that you consider necessary to provide us with.

     

    3. WHY DO WE USE YOUR DATA?


    We may use and share non-personal data we receive or collect from you without restrictions.

    Urban Gilt may use the above personal data held about you for the following purposes (purposes for which we need your consent are marked *):

    We may also use your personal data when carrying out profiling for the purpose of identifying what information or advertising you might like to see from us, for example, by creating individual or group profiles*.

     

    4. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?


    For some of the uses of your personal data (as described above), there is a legal basis under applicable data protection laws for us to use such personal data without your consent (these uses are not marked with *).

    This includes, for example, where it is necessary for us to use the information in order to perform a contract with you or take steps at your request prior to entering into a contract with you, such as to process your order, or provide aftercare & support services to you. It also includes circumstances (such as we have described below) where we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights & interests:

    Where we have a legal basis to use your information without consent (as we’ve described above), this Privacy Policy fulfils our duty to process personal data fairly and lawfully and in a manner that you would expect given the nature of our relationship with you, by giving you appropriate notice & explanation of the way in which your personal data will be used.

    Where consent is required for our use of your personal information, by ticking the appropriate consent box or otherwise communicating your consent by email, you consent to our use of that personal information for the purposes covered by the specific consent that you have given. For example, we will only process your personal information for marketing purposes if we have your consent to do so.

     

    5. MARKETING NEWSLETTERS & KEEPING IN TOUCH WITH YOU


    We will, if you have given us your consent, provide you with information about products, services, events, sales & marketing from Urban Gilt (including personalised online content and advertising through social media platforms or our online partners).

    We will ask whether you would like us to send you marketing messages when you tick the relevant boxes when you checkout, sign up for newsletters or updates, or if you register with us via the website or by email. You can unsubscribe at any time by contacting us here or by clicking the “unsubscribe” link in any communication you receive.

    We will not share your personal information with businesses outside Urban Gilt, without your explicit prior consent, for them to contact you for marketing purposes (except if they are contacting you on behalf of Urban Gilt).

     

    6. HOW DO WE STORE & PROTECT YOUR DATA


    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored in Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

    PCI­-DSS requirements help ensure the secure handling of debit/credit card information by our store and its service providers. If you provide us with your debit/credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES­256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI­-DSS requirements and implement additional generally accepted industry standards.

    Transmission of information via the Internet is not completely secure. We will do our best to protect your personal information but we cannot guarantee the security of data transmitted via the website; any transmission is therefore at your own risk. Once we have received your personal information, we will use strict procedures and security features (as mentioned above) to try and prevent unauthorised access.

    Where we have given you (or where you have chosen) a password which enables you to access restricted areas of the website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

    For more insight, you may also want to read Shopify's Terms of Service and Shopify's Privacy Policy.

     

    7. WHO WILL WE SHARE YOUR PERSONAL DATA WITH?


    Your data may be stored in a database that we can access. We do this to help us organise our databases efficiently and understand how our clients may make purchases in different parts of the world. We will remain your point of contact. We will also share your data with Google who provide email & data storage facilities to us.

    We may also share your data with the following categories of selected third parties in accordance with this Privacy Policy:

    These third parties who may receive your data will process that data for the purposes specified above and in accordance with applicable law. Urban Gilt will retain a list of the third parties with whom data is shared, which will be available upon request. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.

    In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either yourself or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

    We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

     

    8. THIRD PARTY WEBSITES & THEIR OWN POLICIES


    The website might, from time to time, contain links to third parties websites which may have their own Privacy Policies. Urban Gilt is not responsible for those websites, the activities & practices that take place on those websites or the relevant associated privacy policies.

     

    9. WHY DO WE RETAIN YOUR DATA & HOW CAN YOU ACCESS IT?


    We will not store your personal data for longer than we need to use it in accordance with this notice. Unless we let you know otherwise (or you request we erase your personal data), we will keep your personal data as long as you remain a client with us or continue to wish to keep in touch with us.

    Even if you request that we erase your data, we may still need to keep it (please see below) or may keep it in a form that doesn’t identify you. If you have not agreed that we may use your data for marketing purposes, we will keep your data for 6 years after you have made a purchase from us.

     

    10. WHAT ARE YOUR RIGHTS?


    You have the following rights with regard to your personal information:

    To exercise any of the rights mentioned above, please write to us at the following address: Urban Gilt Limited, 2nd Floor, Main Yard Studios, 90 Wallis Road, London, E9 5LN, United Kingdom or send an email to support@urbangilt.com. Alternatively, you can contact us here.

    If you ask us to stop processing your personal information in a certain way or erase your personal information, and this type of processing or information is needed to facilitate your use of the website, you may not be able to use the website or the service as you did before.

    This does not include your right to object to direct marketing which can be exercised at any time without restriction. Please allow 3 working days for your request to be actioned.

    The rights mentioned above do not extend to non-personal data.

     

    11. HOW CAN YOU PROTECT YOUR CHILD'S INFORMATION?


    We do not knowingly collect information from children under the age of 16. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at the following address: Urban Gilt Limited, 2nd Floor, Main Yard Studios, 90 Wallis Road, London, E9 5LN, United Kingdom or send an email to support@urbangilt.com. Alternatively, you can contact us here.

     

    12. WHAT ARE COOKIES & WHY DO WE USE THEM?


    We use certain tools, such as cookies, to collect data about your visit to the website such as device ID or unique identifier, device type, computer and connection information, statistics on page views, traffic to and from the website, referring URL, Internet Protocol (“IP”) address and standard web log information.

    A cookie is a small text file that is used to store information on your browser or your computer's hard drive when you visit a website. A cookie does not contain information that identifies a person, but it allows for the linking of your computer to the information provided by you on the website (for example, linking your IP address and other information about your experience on the website to your preferences expressed while choosing services and purchasing products offered through the website).

    Cookies are disseminated by servers and no one may gain access to information contained therein. The information stored in cookies is gathered directly and automatically by the website and is processed in an aggregate and anonymous manner.

    The use of cookies and other automatic data collection tools is necessary for the proper functioning of the website and its services. However, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you block all cookies (including essential cookies), Urban Gilt cannot ensure that all web pages of the website will be displayed and/or that certain services will be supplied.

    We use the following types of cookies:

    By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found on the ICO website.

     

    13. MAKING CHANGES TO THIS POLICY


    We will notify you of changes to this Privacy Policy by posting the amended terms on the website.

    If you do not agree to the new terms of this Privacy Policy, you should stop using the website, and if you are a registered user, you may cancel your account with us within the thirty (30) day period by emailing us at support@urbangilt.com or contacting us here. Your account will be closed and you will not be bound by the new terms. You may also ask us to delete your information (as mentioned above).

    Otherwise, continued use of the website after the effective date of changes constitutes acceptance of the new terms of this Privacy Policy.

     

    14. CONTACT US


    Questions, comments & requests regarding this Privacy Policy are welcomed and should be addressed to Urban Gilt Limited, 2nd Floor, Main Yard Studios, 90 Wallis Road, London, E9 5LN, United Kingdom or contact us via email at support@urbangilt.com.  Alternatively, you can contact us here.

     

    Last updated on 14th August 2018.

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