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FAQ's

ORDERING

Please see our Size Guide, which shows sizing information.

We use 100% organic cotton in all our T-Shirts.

Our garments are made to the OEKO-TEX 100 standard which means they have been tested for harmful substances & are harmless for human health.

Everything is made in factories where workers are looked after well with a good living wage & good conditions.

We're based in London & all orders are packed & sent from our London warehouse.

If you need to send anything to us, our postal address is:

URBAN GILT
The Stanley Building
7 Pancras Square
London
N1C 4AG
United Kingdom

We ship with Royal Mail & delivery costs are calculated at checkout.

You can see the countries we deliver to, which are listed on the Delivery page

Yes, Billing & Delivery addresses can be different. You will be asked to confirm this at the checkout.

All orders are sent in an envelope so as to easily fit through letterboxes & to reduce waste.

PAYMENT

We aim to despatch orders as quickly as possible but please email us at support@urbangilt.com to request a change & we'll do our best.

Email us as soon as possible at support@urbangilt.com & as long as your order hasn't processed yet we will do our best to cancel it.

DELIVERY

Full information can be found on the Delivery page.

All orders are despatched with Royal Mail:

UK - 2-3 business days

Rest of World - 6-7 business days

If your order hasn't arrived outside of the details on the Delivery page please email support@urbangilt.com with your order number & we'll find a solution for you.

RETURNS

You can read full instructions on the Returns page.

We will email you when your refund has been processed, which will take no more than 3 business days. However it may take a few days for your bank account to be credited.

PRIVACY & SECURITY

We are committed to protecting the privacy & security of our customers & website visitors.

Please read our Privacy Policy to understand how we use your data & keep it secure.

Please click on the "Unsubscribe" link at the bottom of any email you receive from us to unsubscribe.

Alternatively, please contact us at support@urbangilt.com & we'll do this for you.