FREE WORLDWIDE DELIVERY - FREE UK RETURNS

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FREQUENTLY ASKED QUESTIONS

Yes, all products are in stock and ready for dispatch unless stated otherwise.  

If a particular size is out of stock, it'll be marked with a red cross over that size and you won't be able to select this option.  However you can click on the 'Email me when sold out sizes available' link to be emailed when we have the item back in stock.

We have a comprehensive size guide providing specific measurements which you can find  here .  This also includes an international equivalent guide to help you translate into other popular sizing systems.

We offer free worldwide delivery on all orders.  You can find out delivery times and methods  here .

We currently deliver to 69 countries worldwide.  You can find which countries they are  here .

Yes, we can deliver to your work address or a friend/neighbour instead.  Please note all UK orders and most international orders will require a signature, so please bear this in mind when stating your delivery address.

All orders come elegantly wrapped in tissue in our women's or men's signature gift box.  The women's gift box is white with a gold logo and the men's gift box is black with an embossed logo.

Unless you tell us otherwise, items will come wrapped together in the relevant gift box with each box contains 1-3 items depending on the size of the items.  The women's gift box is white with a gold logo and the men's gift box is black with an embossed logo.

You're able to purchase without an account, however you'll be given the option to create one when you checkout.  We recommend this as you'll be able to save your delivery address, view your past orders and save time when ordering in the future.

Simply navigate to your item of choice, and select the size you want.  Click the 'ADD TO BAG' button which automatically adds the item into your shopping bag.  You can see the number of items in your bag indicated in the top right hand corner of the page.

Once you've added all the items you want to buy, hover over the bag icon at the very top of the page and select 'CHECKOUT'.  Check all the items are correct, and if necessary amend any quantities before clicking on 'UPDATE BAG' to reflect any changes.

Once you're happy, click 'PAY BY CARD' to proceed to payment using a credit/debit card or alternatively select the PayPal or Amazon Pay button if you'd prefer to pay using this method.

Yes, all orders come elegantly wrapped in tissue in our women's or men's signature gift box.  Just let us know what personal message(s) you'd like included and indicate whether you'd like the items wrapped together or individually at the checkout  here .  Then either select the delivery address of the recipient if you want to send to them directly, or have us send the gifts to you so you can deliver them by hand.

If you need gifts sent to different addresses, we advise you process these as separate orders.

As with any other purchase, we offer free and easy returns or exchange within 30 days of delivery if the recipient isn't happy with their gift for any reason.  Please see our returns & exchange process  here .

You can pay for your order using all major credit cards, debit cards, PayPal and Amazon Pay.

All prices displayed are in British Pounds (GBP) and will be charged in British Pounds (GBP) at the checkout.

If you'd like to see roughly how this equates to another currency, please select from the list of popular international currencies using the currency dropdown found at the top right hand side of the page.

Please note however that the prices shown are just estimates and may differ slightly from the actual rate charged by your credit/debit card, PayPal or Amazon Pay.

Yes, all prices shown are inclusive of UK VAT.

Once you're happy with what's in your bag, click 'PAY BY CARD' to proceed to payment with a credit/debit card.  The payment icons above the button show which cards we accept.  Follow the simple step-by-step instructions - you can either log into your account if you have one, or fill in your details manually if you don't.

Please note your card details are verified automatically online by Shopify Payments and are not stored on the site.

Once you're happy with what's in your bag, click the 'PAYPAL' button to log into your PayPal account and authorise the payment.

Once you're happy with what's in your bag, click the 'AMAZON PAY' button to log into your PayPal account and authorise the payment.

Once you've ordered, you'll be directed to an order confirmation page containing your order number.  You'll also receive a confirmation email with the items you've purchased, your order total and the billing and delivery address. 

Please double-check everything is correct and contact us as soon as possible if anything's wrong.  Once our warehouse team have processed your order, you'll receive a second email to let you know your order has been dispatched and to provide you with a tracking number.

We try our best to process and dispatch orders as quickly as possible, therefore any changes will need to be on a case by case basis depending on whether the order has been processed.

In any case, please  contact us  as soon as possible to request a change, and we'll do our best to accommodate you.

Yes, however please let us know as quickly as possible.  As long as the order hasn’t been dispatched, we’ll stop the order and refund you.  If the order has already been shipped, please accept the item and then return it via the usual returns process  here .

We endeavour to dispatch all orders made before 2pm UK time on the same day.  In some rare cases this isn't possible, in which case they'll be dispatched the next business day.

We have different delivery times depending on how far the parcel has to go.  You can find our estimated delivery times  here .

Yes, all UK orders and most international orders will require a signature.  You can find out which countries require a signature  here

If you anticipate not being available to sign for you order, you can have us deliver to your work address or a friend / neighbour instead.

In this event, the courier will leave a card telling you how to re-arrange the delivery or where to collect your order from.

You can check the progress of your order using the tracking link sent to you via email once your item has been dispatched.

You can find out more about our delivery timeframes  here , however if your delivery is more than 4 days overdue please  contact us .

At present we don't offer this service.

If you need to return an item for any reason, we’ve made this process as easy as possible including free returns for all UK orders. Please see our refund process  here .

If you live in the UK, this should be included in your parcel.  Please  contact us  if you didn't receive one and we'll email you a label replacement.

No problem, please  contact us  and we'll email you a label replacement.

We take every precaution to ensure this doesn't happen, however in the event you do receive the wrong item, please return it using the usual methods outlined in our return process  here  and we'll either send you the correct item in return or provide a full refund.

As long as the items are returned unused and in their original packaging (including tags) within the relevant time frame stated below, we’ll endeavour to refund your account as soon as the parcel arrives back with us.  When the return is processed you'll receive an email confirming your refund.

Please note it can take up to 5 working days from receipt of the email for your bank account to be credited. 

If you don't receive an email notification from us within 14 days of returning the item, please  contact us  with the proof of postage and we will look into this for you.

Yes, we want you to be happy with your purchase so an exchange can be made for a different size of the same product, subject to stock availability.

If you need to exchange an item for a different size, we’ve made this process as easy as possible.  Please see our exchange process  here .

If you live in the UK, you're eligible for a free exchange which also includes free postage back to you with the new size.  Please note however that you'll need to cover the cost of returning the exchanged item if it's still not correct.

If you live outside of the UK, you're still eligible for an exchange however you'll need to cover the cost of sending the item back to us so we can exchange it.  We'll then send you the new size free of charge.

We are committed to protecting your personal privacy.  Please read our privacy policy  here  to understand how we use your details and keep them secure.

Please click on the link at the bottom of the email you have received to unsubscribe.

Alternatively you can  contact us  to request us to do this for you.

Last updated 13th July 2017

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