To start the return process for your order,
please enter your email address or phone number and the order number below.
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UK Returns & Exchanges
FREE via Collect+ using the request form above
You can return or exchange your items within 30 days of receipt of your order
We can only refund items in pristine condition. Items which have been worn, washed or marked with makeup, deodorant or perfume when trying on will be refused and sent back to you
Exchange can only be made for a different size of the same product, subject to stock availability
Once received back, we'll confirm the refund or exchange by email - refunds may take up to 7 days from receipt for your bank account to be credited and exchanges will be sent out the following business day
You are eligible for one exchange per purchase, after which you will need to cover the cost of returning the exchanged item
International Returns & Exchanges
You can return or exchange your items within 30 days of receipt of your order
The above request form cannot be used to return / exchange items internationally
Please see our Returns & Exchange policy for more information on how to return & exchange
